privacy policy

At Kislay Iconic Healthcare Pvt Ltd, your health and privacy are our top priorities. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, mobile services, or contact us for services including pharmacy home delivery, train ambulance coordination, and medical tourism.

We collect information to provide better services to all our users. This includes:

• Personal Identification: Name, age, gender, and contact details (phone number, email address, and physical address for delivery).
• Medical Information: Prescription copies, medical history (for ambulance/tourism services), and doctor details provided by you to facilitate pharmacy orders or medical transport.
• Transaction Details: Records of services requested and payment confirmations (we do not store full credit/debit card details on our servers).

Your data is used strictly for healthcare-related purposes:

• To process and deliver pharmacy orders to your doorstep.
• To coordinate medical logistics (Train Ambulance/Emergency Transport).
• To communicate regarding order status, service updates, or emergency coordination.
• To comply with legal and regulatory requirements under Indian law.

We do not sell or rent your personal information to third parties. We only share information when:

• Service Providers: We share necessary details with delivery partners or medical staff to fulfill your request.
• Legal Necessity: If required by law, or to protect the rights and safety of Kislay Iconic Healthcare, our clients, or the public.
• Consent: We will share personal information with companies, organizations, or individuals outside of Kislay Iconic Healthcare when we have your explicit consent to do so.

We implement industry-standard security measures to protect your sensitive medical and personal data against unauthorized access, alteration, or destruction. Prescription data and personal records are stored in secured environments accessible only to authorized personnel.

You have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Withdraw consent for the use of your data (noting that this may affect our ability to provide certain services like home delivery).

Our website may use "cookies" to enhance user experience. You may choose to set your web browser to refuse cookies, though some parts of the site may not function properly as a result.

Kislay Iconic Healthcare Pvt Ltd reserves the right to update this privacy policy at any time. We encourage users to frequently check this page for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact our grievance officer at:

Kislay Iconic Healthcare Pvt Ltd Phone: 63623-81818 Email: kiconichealthcare@gmail.com